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FAQ

How do I get there?

The practice is located at The Hill Practice, 167 Gladstone Road Highgate Hill 4101. Bus stops are close by and 2hr street parking is ample.

What are the practice hours?

Practice hours are Thursdays and Fridays 8:30am to 1:30pm.

How long are appointments?

Appointments are 50 minutes. Please arrive early in order to allow time for administration and payment. If you arrive late for your appointment, this will be deducted from your 50-minute allocated appointment time.

How do I make an appointment?

Please phone the practice on 0452 205 059 or complete an on-line enquiry via the Contact Us page. Alternatively, please send a text message to the mobile number listed above or send an email to admin@innovativepsychology.com.au.

Do I have to confirm my appointment?

Please keep record of your appointments. An SMS reminder will be sent, however; this is a courtesy and technical issues can occur where clients do not receive an SMS reminder. If you do not receive an SMS reminder and do not attend your appointment or cancel within 24 hours, you will be charged a 50% cancellation fee. When an SMS reminder is sent, you must respond to confirm your appointment. If confirmation is not received, administration will make all efforts to phone or email you.

Is there a cancellation policy?

If you are unable to keep an appointment, we require at least 24 hours notice. If appointments are cancelled or not attended without sufficient notice, 50% of the full consultation fee will be charged.

What payment is required?

Payment will be taken prior to the appointment, so please allow sufficient time for this. Accepted methods of payment include: Bankcard/EFTPOS, Visa, Mastercard, or cash. Electronic transfer of funds is also accepted, but confirmation of payment must be provided (e.g. transfer number or printout of online payment receipt). The fee for a 50-minute consultation is $160 within practice hours and $180 outside of practice hours. If you are eligible, a rebate of $84.80 can be provided through Medicare. These rebates can be processed via the EFTPOS terminal directly into your cheque or savings account. (The Australian Psychological Society recommended fee for a 50 minute psychological consultation is $235).

Can I get a rebate through Medicare?

Eligibility for Medicare is determined by your GP or psychiatrist. In order to claim a rebate under Medicare, you need to make an appointment with your GP or psychiatrist who will conduct an assessment. Typically, you will need to book a longer consultation with your GP or psychiatrist to allow for time to complete the assessment. If you meet the relevant criteria, your GP or psychiatrist will complete a Mental Health Care Plan that can provide access to up to 10 rebates within one calendar year.  If you are claiming a rebate through the Medicare Mental Health Care Plan, your psychologist is required to provide a report (summarising assessments carried out, treatment provided, and recommendations on future management) to your GP or psychiatrist after six sessions. At this point, if you are seeking further sessions you will need to revisit your GP or psychiatrist for a review to determine whether you require the additional four sessions. Upon completion the 10th session per calendar year your psychologist will again be required to provide a report summarising treatment to your referrer.

Do I need a referral to see a psychologist?

You do not need a referral to see a psychologist. However, without a referral and Mental Health Treatment Plan from your GP or psychiatrist, you will not be able to receive reimbursements from Medicare for some of your sessions.

Can I cover some of the costs through private health?

You may be able to receive a rebate through your private health fund depending on your cover. If you do wish to use your Private Health cover, you are encouraged to contact your fund about reimbursements, as rates differ between the various insurers.  You may only claim through either Medicare or Private Health per consultation, not through both. Medicare-reimbursed clients who require more sessions in a calendar year than the Medicare Benefits Scheme allows, however, are able to use their Private Health cover to claim reimbursements for these additional sessions.

Are my sessions confidential?

All information given in the process of therapy is kept confidential, with information and circumstances being known only to the Psychologist, the small consultative team at the practice (i.e. administration), and referring General Practitioner (GP) or Psychiatrist if receiving a rebate through Medicare. However, in exceptional circumstances Psychologists are bound to disclose information. These circumstances include subpoenas, where potential harm to a person(s) exists, or where you consent to information discussed in therapy being shared with another person or professional agency.


How do I get there?

The practice is located at The Hill Practice, 167 Gladstone Road Highgate Hill 4101. Bus stops are close by and 2hr street parking is ample.


What are the practice hours?

Practice hours are Thursdays and Fridays 8:30am to 1:30pm.


How long are appointments?

Appointments are 50 minutes. Please arrive early in order to allow time for administration and payment. If you arrive late for your appointment, this will be deducted from your 50-minute allocated appointment time.


How do I make an appointment?

Please phone the practice on 0452 205 059 or complete an on-line enquiry via the Contact Us page. Alternatively, please send a text message to the mobile number listed above or send an email to admin@innovativepsychology.com.au.

Do I have to confirm my appointment?

Please keep record of your appointments. An SMS reminder will be sent, however; this is a courtesy and technical issues can occur where clients do not receive an SMS reminder. If you do not receive an SMS reminder and do not attend your appointment or cancel within 24 hours, you will be charged a 50% cancellation fee.

When an SMS reminder is sent, you must respond to confirm your appointment. If confirmation is not received, administration will make all efforts to phone or email you.

Is there a cancellation policy?

If you are unable to keep an appointment, we require at least 24 hours notice. If appointments are cancelled or not attended without sufficient notice, 50% of the full consultation fee will be charged.


What payment is required?

Payment will be taken prior to the appointment, so please allow sufficient time for this. Accepted methods of payment include: Bankcard/EFTPOS, Visa, Mastercard, or cash. Electronic transfer of funds is also accepted, but confirmation of payment must be provided (e.g. transfer number or printout of online payment receipt). The fee for a 50-minute consultation is $160 within practice hours and $180 outside of practice hours. If you are eligible, a rebate of $84.80 can be provided through Medicare. These rebates can be processed via the EFTPOS terminal directly into your cheque or savings account. (The Australian Psychological Society recommended fee for a 50 minute psychological consultation is $235).


Can I get a rebate through Medicare?

Eligibility for Medicare is determined by your GP or psychiatrist. In order to claim a rebate under Medicare, you need to make an appointment with your GP or psychiatrist who will conduct an assessment. Typically, you will need to book a longer consultation with your GP or psychiatrist to allow for time to complete the assessment. If you meet the relevant criteria, your GP or psychiatrist will complete a Mental Health Care Plan that can provide access to up to 10 rebates within one calendar year.


If you are claiming a rebate through the Medicare Mental Health Care Plan, your psychologist is required to provide a report (summarising assessments carried out, treatment provided, and recommendations on future management) to your GP or psychiatrist after six sessions. At this point, if you are seeking further sessions you will need to revisit your GP or psychiatrist for a review to determine whether you require the additional four sessions. Upon completion the 10th session per calendar year your psychologist will again be required to provide a report summarising treatment to your referrer.


Do I need a referral to see a psychologist?

You do not need a referral to see a psychologist. However, without a referral and Mental Health Treatment Plan from your GP or psychiatrist, you will not be able to receive reimbursements from Medicare for some of your sessions.


Can I cover some of the costs through private health?

You may be able to receive a rebate through your private health fund depending on your cover. If you do wish to use your Private Health cover, you are encouraged to contact your fund about reimbursements, as rates differ between the various insurers.


You may only claim through either Medicare or Private Health per consultation, not through both. Medicare-reimbursed clients who require more sessions in a calendar year than the Medicare Benefits Scheme allows, however, are able to use their Private Health cover to claim reimbursements for these additional sessions.






Are my sessions confidential?

All information given in the process of therapy is kept confidential, with information and circumstances being known only to the Psychologist, the small consultative team at the practice (i.e. administration), and referring General Practitioner (GP) or Psychiatrist if receiving a rebate through Medicare. However, in exceptional circumstances Psychologists are bound to disclose information. These circumstances include subpoenas, where potential harm to a person(s) exists, or where you consent to information discussed in therapy being shared with another person or professional agency.